NSPRA Academy: Customer Service | Responding to Concerns and Escalation

NSPRA Academy: Customer Service track

Module 3: Friday, October 16, 2026 (2 - 4  p.m. ET, Virtual): Responding to Concerns and Escalation

Difficult conversations are a regular part of school communication. This module focuses on creating a consistent approach to responding to concerns, complaints, and emotionally charged situations. Participants will explore how to maintain clarity and professionalism while ensuring issues are addressed appropriately.

Guest Facilitator: Jeannette Hartwig | Public Information Officer, North Plainfield School District (N.J.)

Single modules: $199 Members, $249 Non-Members