NSPRA Academy: Customer Service | Making Customer Service the Standard

NSPRA Academy: Customer Service track

Module 4: Friday, October 30, 2026 (2 - 4  p.m. ET, Virtual): Making Customer Service the Standard

Exceptional customer service doesn't happen by chance; it happens when organizations intentionally reinforce communication expectations, support employees, and build systems that make great service part of the culture. This culminating module focuses on moving beyond individual interactions to creating sustainable practices that strengthen customer service across schools and departments. Participants will explore strategies for onboarding, training, reinforcement, and continuous improvement while developing an action plan to help make excellent service the standard in their own organizations.

Guest Facilitator: Alexandra Coppadge | Chief of Communications and Customer Service, School District of Philadelphia (Pa.)

Single modules: $199 Members, $249 Non-Members