NSPRA Academy: Customer Service | Mapping Communication Touchpoints

NSPRA Academy: Customer Service track

Module 1: Friday, September 18, 2026 (2 - 4 p.m. ET, Virtual): Mapping Communication Touchpoints

Communication happens across multiple entry points in a district, often without consistency or coordination. This module focuses on identifying where communication occurs most frequently and where breakdowns are most likely. Participants will map key touchpoints and evaluate how communication is currently handled across schools and departments.

Guest Facilitator: Brooke Allen, APR | Director of Communications, Crown Point Community School Corporation (Ind.)

Single modules: $199 Members, $249 Non-Members