NSPRA Academy: Customer Service | Strengthening Service and Response Practices

NSPRA Academy: Customer Service track

Module 2: Friday, October 2, 2026 (2 - 4  p.m. ET, Virtual): Strengthening Service and Response Practices

Staff who answer phones, respond to emails, or interact with families are often expected to represent the district—but may not have clear guidance on how to do so. This module focuses on creating practical expectations and tools that support consistent, effective communication without over-scripted responses.

Guest Facilitator: Angela Griffin Ankhelyi, APR | Chief Communications & Community Engagement Officer, Folsom Cordova Unified School District (Calif.)

Single modules: $199 Members, $249 Non-Members